I received a copyright claim on YouTube, what should I do?
JennahCustomer Support SpecialistWhen you use Uppbeat music on YouTube, our system automatically identifies our artist's music and proactively prevents any copyright issues. If you do receive a claim on YouTube, you can use our Claim Release tool to clear the claim!
You should never receive a claim when the music is licensed correctly so if you have, please check the following things:
1. Was an Uppbeat Credit used more than once? Credits can't be re-used for different videos. Please generate a new credit by re-downloading the music, then update your video description & clear the claim using our Claim Release tool.
2. Was an Uppbeat Credit added after the video was uploaded? Our system identifies Uppbeat Credits when videos are uploaded. But you can easily clear the claim using our Claim Release tool.
3. Was an Uppbeat Credit copied incorrectly? Please share Uppbeat Credits exactly as they're generated when a track's downloaded. Simply update the Credit and rescan the video using our Claim Release tool to clear the claim.
4. Was the video uploaded before your channel was safelisted? (Premium Only) Our safelist feature only clears claims for videos after your channel has been safelisted. If your channel is now safelisted, rescan the video using our Claim Release tool to clear the claim.
Can I download a track and use the same Uppbeat Credit in more than one video?
LibbyCustomer Support SpecialistIf you have a free account, the unique Uppbeat Credit generated when you download a track can only be used for one video. If you wish to use a track again, simply re-hit the download button to generate a new Uppbeat Credit for each new video. If you have Uppbeat Premium or Business and have safelisted your YouTube channel, you can download a track once and use it in multiple videos.
I forgot to include the Uppbeat Credit, what should I do?
OliviaCustomer Support ManagerYou can still add the Uppbeat Credit to your video's description after it's been published. If you've already received a copyright claim for the video, please ensure the correct Uppbeat Credit is added to your description, then rescan your video using our Claim Release Tool to clear the claim. You can find your previous Uppbeat Credits by going to your Download History in the left hand menu.
Where can I find my previous Uppbeat Credits?
JennahCustomer Support SpecialistYou can find the Uppbeat Credits for your previous downloads by heading to My Account and checking your Download History.
I'm still receiving copyright claims, help!
LibbyCustomer Support SpecialistIf you've correctly credited the music, or safelisted your channel with Uppbeat Premium or Business, before publishing the video then you shouldn't receive any copyright claims on YouTube. If you're confident the music has been used correctly, please try using our Claim Release Tool to clear the claim. If for any reason that doesn't work, please contact us.
I've received a claim from someone else!
OliviaCustomer Support ManagerIf the music is not licenced correctly, you may receive a claim from us via our copyright partners Hexacorp/Orfium - not to worry though as these can be easily cleared using our Claim Release Tool.
There are however occasions when our music is registered with YouTube's Content ID system by someone else. This may be accidental but is more likely to be someone fraudulently trying to claim that the music is their own. In these cases, please contact us and we'll look into it pronto!
If I stop subscribing, will my content get claims?
JennahCustomer Support SpecialistIf you upgrade to Premium or Bussiness you can safelist your YouTube channels and ensure that copyright claims are automatically cleared for content published on your channel while you're subscribed. If you end your subscription, you don't need to worry about your content as claims won't reappear on videos that were published while your channel was safelisted.
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