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Troubleshooting

  • I can't download a track!

    LibbyCustomer Support Specialist

    Are you trying to download a Premium track from a Free account?
    If you're getting a pop-up asking you to upgrade to Premium, you're likely trying to download Premium tracks. All of the Premium tracks on Uppbeat are marked with a pink star. Any tracks without the star are free to download.

    Have you verified your email address?
    If you signed-up using your email address (rather than via a Google account), you'll need to verify your email address in order to start downloading any music. Please check your inbox and junk folder for your verification email and follow the link to verify your account. Please note this does not apply if you signed-up via your Google account.

    Can't find your downloaded track?
    Your downloads may be saved in your 'Files' folder on your device. Please check your browser settings to see where downloads are saved on your device. If your download doesn't appear automatically, please search for the track name using your device's 'search' function. If you've followed the steps above but are still having trouble with your downloads, please contact us and our team will be happy to help.

  • I'm having a payment issue!

    OliviaCustomer Support Manager

    If you're having payment issues, please contact us with your account's email, a screenshot of any payment error, and a brief description of the problem and our team will get back to you as soon as possible.

  • I can't safelist my channel!

    JennahCustomer Support Specialist

    Sometimes channels will fail to appear in safelist search results when they don't have any content posted yet - this is because YouTube's system doesn't recognise it as an 'active' channel at this point. But there's a simple fix! Just upload a short, empty video (public or unlisted), safelist your channel, then delete the video. Remember, use your channel ID (that long code in your URL starting with 'UC...') when searching to avoid confusion with similar names.

    After these steps, your channel will be safelisted, keeping you safe from copyright claims. If you hit any bumps or have questions about channel safelisting, please contact us.

Help Center

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YouTube tools

Need to release a claim or safelist a channel? Save yourself time and get it done straight away using our tools below.

YouTube claim FAQsOther platforms